According to availability, your request can be fulfilled by our ground services personnel before the flight. Unfortunately, the seat selected during the purchase process cannot be changed due to operational reasons.

For group tickets, check-in can be done for the total number of tickets purchased.

No, you do not need to carry a printed copy of your e-ticket. You can process at the counter with your ticket number, reservation code (PNR) and ID.

You can cancel your online check-in by calling our call center.

Due to additional measures taken at the heliport, it is recommended that our passengers arrive at the heliport at least 45 minutes before their flights to avoid time losses.

When you have completed your online check-in in advance, you need to be at the heliport no later than 45 minutes before departure time.

You can contact our call center or sales offices to make a new reservation or cancel your flight.

Check-in refers to all the ticket procedures you complete at the heliport a certain period before the scheduled departure time of the helicopter to carry out your flight.

Check-in procedures end 45 minutes before the scheduled flight time.

Online check-in starts from the moment you purchase the ticket and ends 45 minutes before the flight. You can check-in during this period.

You can check-in through our website, mobile application, and FlyMe Ports using a computer, tablet, or smartphone.

All ticketed passengers can benefit from our online check-in service.

To ensure that our passengers traveling with Fly Me Airlines travel smoothly and safely, we perform ID and passport checks at the heliport entrance gates in accordance with the relevant circular of the General Directorate of Civil Aviation.

Seat selection for every ticket purchased through FLY Me is made during ticket purchase. Seat selection cannot be made during online check-in.

You can complete your online check-in through the check-in section on our website or within our APP.

When you check-in online, you don't have to wait in line for your check-in process at the heliport.

Online check-in is a service that allows all our passengers with ticketed reservations to check-in online before coming to the heliport.

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You can access detailed information about your ticket's cancellation/refund, change, and discount conditions on our fare conditions page.

All our ticketed passengers can enter Fly Me Lounge areas. Additionally, our Premium Fly and Elite Fly members can enter Fly Me Lounge with their guests.

For domestic flights, children who have celebrated their 2nd birthday but have not yet celebrated their 12th birthday receive a 10% child discount depending on the fare class. During ticket issuance, the child's age must be documented with an identity card or another official document. If the child passenger who is eligible for the child discount on the date of their first flight has their ticket issued as a round-trip, even if they have celebrated their 12th birthday (the upper age limit for the discount) by the return date, the return journey can still be made at a discount.

In case of a delay, you can call our customer communication center or process at our heliport areas.

Fly Me Airlines sends emails to our valued passengers in case of schedule changes.

Fly Me Airlines sends emails to our valued passengers in case of flight cancellation.

To learn about your rights in delay situations, you can call our customer communication center or get information from our Passenger Rights page.

A delay is when the helicopter takes off or lands later than its scheduled departure and arrival time.

A schedule change refers to any change in flight information (date, time, and flight number) that may occur due to operational reasons.

Due to flight cancellation, you can make a flight change or receive a refund.

You can approve the new flight offered to you, or make a change or cancellation. You can check your rights in the Passenger Rights table and process accordingly.

You can process through Fly Me Airlines affiliated sales offices, our web page, mobile application, and customer communication center.

You can process by calling our Fly Me Airlines customer communication center.

You can process through Fly Me Airlines affiliated sales offices, our website, mobile application, and customer communication center.

It can occur due to unexpected reasons (such as meteorological conditions, epidemics, natural disasters, technical failures, or operational disruptions) and conditions that could endanger flight safety.

The item/bag you can take for checked baggage on your flights must be a single piece with maximum dimensions of 23x40x55 cm and a maximum weight of 8 kg.

For flight safety, items/bags are not allowed inside the cabin on our flights.

Through our mobile application, you can purchase VIP Transfer rights and order from our select food & beverage menu within Fly Me Lounge services before and after your flight.

You can make reservation changes and cancellations through our mobile application.

You can easily check-in through our mobile application.

You can track your flight status under the "My Tickets" heading in the bottom menu of our mobile application.

If you allow instant notifications under the "Notifications" heading in the bottom menu of our mobile application, you can be informed about current developments and promotions.

You can convey your opinions and suggestions to us through "Help & Support" under the "Profile" heading in the bottom menu of our mobile application.

Yes. You can select the meals and drinks you want to be served before or after your flight under the "My Tickets" heading in the bottom menu of our mobile application.

You can view flight information related to your purchased tickets by selecting the "My Tickets" heading in the bottom menu of our mobile application and save it to your mobile device.

You can see our promotions under the "Explore" heading in the side menu of our mobile application and purchase tickets at the most affordable prices.

To change the language of your mobile application, use the "Profile" heading in the bottom menu of our mobile application and select your desired language through the "Language" option.

To download the Fly Me Air mobile application to your iOS or Android devices, you can visit our mobile applications page.

Your payment may have been rejected by your bank or your transaction may have failed due to security rules. For detailed information, you can contact our customer relations department by filling out the feedback form.

If your credit card to which the ticket refund will be made has expired, you can get the refund from your account at the bank where your credit card is located. If you no longer work with the bank where the credit card you used for the purchase is located, you can fill out the feedback form with an official document from the bank documenting this situation and easily get your refund from our offices. For detailed information, you can visit our fare conditions page.

For payments made with credit cards and debit cards, 3D Secure verification may be requested where deemed necessary and when supported by the card issuing bank. In transactions where 3D Secure verification is requested, the 3D Secure password must be entered in the bank's window that will open after entering the card information.

Through our online channels, you can make payments with your credit card/debit card.

You can make your online ticket payments with Visa, Visa Electron, MasterCard, Maestro, American Express, UnionPay, JCB, UATP, Diners Club, Discover, Troy, MIR, Carte Bleue Visa, CartaSi, Postepay, Bancontact.

You can make payment transactions in Turkish Lira (TRY).

You can cancel your ticket, but the cancellation/refund status of each ticket varies according to fare conditions. You can visit our fare conditions page to learn about your ticket's fare conditions.

You can also purchase a ticket with a credit card/debit card belonging to someone else if you meet the security conditions of the relevant bank. In case of cancellation/refund, if there is a fee refund, it is refunded to the card used for the purchase.

You can purchase group tickets for up to 6 people through our online channels (website and mobile application). For group tickets exceeding this limit, you can call our customer communication center for detailed information.

In case of letter errors in the name or surname fields on the ticket, you can submit your correction request by filling out the Feedback Form.

By taking advantage of the additional services we offer at the ticket purchase stage, you can select your seat according to your flight and ticket features.

You can get a refund for a domestic ticket purchased from a travel agency from the agency where you purchased the ticket within 30 days from the date the ticket was issued, and from Fly Me Airlines on the 31st day and after. For detailed information, you can visit our fare conditions page.

You can make changes to your ticket after purchase depending on the fare conditions. For specific information about your ticket's change policies, please visit our fare conditions page or contact our customer service.

Rights such as ticket usage, reservation, or route change belong only to the person whose name and surname are written on the ticket. For this reason, you can only travel with tickets issued in your own name. For detailed information, you can visit our reservation page.

All taxes and service fees are included in the prices on our website. For detailed information, you can visit our fare conditions page.

If the ticket refund is made due to a reason originating from you, we regret to inform that the ticketing service fee taken as compensation for the reservation and ticket issuance service cannot be refunded. However, in cases such as flight cancellations originating from Fly Me Airlines, where the confirmed reservation cannot be provided, you can request a refund of the ticketing service fee for the ticket you purchased from our sales offices, call center, website, or mobile application and receive back the fee you previously paid. Let us add that you do not need to pay an additional ticketing service fee for the refund process.

You can be sure that you will be notified via mobile notification or email when there is a change related to your flight. In case of flight change, you can benefit from different alternatives offered to you. You can also learn about the flight status by visiting our flight status page on our website/mobile application.

You can purchase tickets for up to 6 passengers through our website or mobile application.

No, tickets are non-transferable. Tickets can only be used by the person whose name is on the ticket.

Refund conditions and potential deductions depend on your ticket's fare type. Please check the fare conditions of your ticket for specific details about refund policies.

The deadline for cancellation depends on your ticket's fare conditions. Please refer to the fare conditions of your specific ticket for this information.

The ticketing service fee is a charge applied for the reservation and ticket issuance service. This fee is typically non-refundable if you cancel your ticket for personal reasons.

In our Fly Me Airlines Lounges, you can enjoy comfortable seating, complimentary food and beverages, Wi-Fi access, charging stations for your devices, and exclusive customer service.

If your flight is cancelled, you will be notified via email or mobile notification. You can choose to rebook on an alternative flight or request a full refund. Contact our customer service center or visit our website for assistance.

You cannot carry flammable substances such as lighters, matches, or cutting tools in the cabin.

Special meal requests can be communicated by calling our customer communication center at least 24 hours before the flight.

You can perform all your transactions related to special meal selection through our website and mobile application. You can make a special meal selection or check your selections and make the desired changes through the "Manage Reservation" tab.

ID verification is performed on flights. For this reason, do not forget to carry your ID card, driver's license, or passport with you.

We cannot accept babies on flights within the first 48 hours after birth. If your baby is between 2-8 days old, they can only travel if you provide a valid doctor's report stating "there is no objection to helicopter travel." After 8 days from birth, your baby can travel on your lap.

There is no passport requirement for Turkish citizens when traveling to the TRNC. You can also travel with your new type T.R. ID card. Child passengers must have a new type T.R. ID card with a photo. Let us remind you that you can use your passport as an ID document if you do not have your TC ID document. However, citizens of other countries must carry a Passport when traveling. For detailed information, you can visit our travel documents page.

Special security information (APIS) is passport information and personal information that countries require to be collected by the airline from passengers before or during the flight. For detailed information, you can visit our travel documents page.

Dear passengers; while taking images, photos, and audio recordings in the helicopter is not prohibited, such devices must be used within reasonable measures and legal limits. Electronic devices can be used within legal limits, particularly in a way that does not violate the protection and privacy of personal data, the freedom of work and labor of individuals, the privacy of private life, and personality rights. We thank you in advance for your sensitivity in this direction when recording your flight experiences and sharing them on different platforms, and wish you pleasant flights. *For professional or commercial shooting other than personal experience, approval must be obtained by contacting our customer communication center.

On our flights, you can use your mobile phone, mobile internet, and SMS services within the scope of GSM service. This service is charged based on the tariff determined by your operator.

You need to follow the guidance of our cabin crew regarding the use of electronic devices.

Over-ear headphones are provided on all our flights.

If you are pregnant with a single baby, you can travel with a report from your doctor stating "there is no objection to helicopter travel" from the beginning of the 28th week until the end of the 35th week. After the 36th week, pregnant passengers cannot travel by helicopter even with a doctor's report. If you are carrying multiple babies in your pregnancy, you can travel with a report from your doctor stating "there is no objection to helicopter travel" from the beginning of the 28th week until the end of the 31st week. After the 32nd week, pregnant passengers cannot travel by helicopter even with a doctor's report. We remind you that your doctor's report must not be older than 7 days. The report must be written on letterhead paper belonging to the doctor or health institution. Your report, which must be prepared in English or Turkish, must include the name, surname, diploma number, and signature of the doctor who prepared the report.

If your pregnancy period has not yet exceeded 28 weeks (7 months), you do not need any report for travel. However, if you are in the period from the beginning of the 28th week to the end of the 35th week of your pregnancy, we would like to note that you can only travel with a report from your doctor stating "there is no objection to helicopter travel."

The acceptance of the pet accompanying the passenger benefiting from the special passenger lounge service is made according to the cabin transport rules. When the pet is brought to the special passenger lounge, it should not be separated from the passenger and must be in its cage or carrying bag. The pet accompanying our passenger traveling with a seeing/hearing impaired or psychological support dog must have a muzzle.